Outbound campaigns
A campaign points an agent at a list of contacts and calls them, tracking each one.
Contacts
Provide contacts as a CSV or from a URL your server serves. Each column becomes a variable, so the agent can open with the person's name and reference their account without a separate lookup.
Running
A campaign has a per-contact status you can watch as it runs, so at any point you know who was reached, who did not answer, and who is still queued. Each call produces a normal session - a full transcript, cost and recording.
Calling a list is where regulation bites hardest: consent, calling hours, do-not-call lists and identifying yourself all vary by country. Glytos gives you the controls; the obligation is yours.