Cost and latency
Cost
Every session shows what it cost, broken down by component - the transcriber, the model, the voice, and the platform fee - rather than as a single number you have to trust.
A component you run on your own key does not appear as a charge, because Glytos is not buying it for you.
How the number is arrived at is on Pricing and credits.
Latency
A voice call feels good or bad based on the gap between the caller finishing and the agent starting. Each session reports where that gap went:
| Stage | What it measures |
|---|---|
| Transcriber | Time to turn speech into text. |
| Model | Time to the first token of the reply. |
| Voice | Time to the first audio of the reply. |
| Endpointing | Time spent deciding the caller had finished. |
| Turn | The whole gap, end to end. |
Knowing which stage is slow is what tells you what to change - a faster model, a different voice provider, or turn-taking that is waiting too long. Guessing at this without the breakdown usually means changing the wrong one.