Phone numbers

Getting a number

Two options:

Buy one through Glytos - search by country and area, buy it, and it is ready.
Bring your own carrier - connect your own account and use numbers you already own. Supported carriers include Twilio, Telnyx, SignalWire and Plivo, plus generic SIP.

Some countries do not allow numbers to be bought online and require registration with a local carrier. Turkey is one: bring a number through a SIP-capable carrier.

Assigning an agent

A number points at one agent. An inbound call reaches that agent; change the agent and the next call gets the new one.

Outbound

Place a single outbound call over the API, or run a list with a campaign.

Outbound calling is regulated and the rules differ by country - consent, calling hours, identifying yourself. Complying with them is your responsibility.

Voicemail

Outbound calls can detect an answering machine and either leave a message or hang up, instead of talking to a beep. See voicemail in Prompt agents.