Legal
Distance Sales Agreement
The terms on which Glytos service credit is sold: the parties, the service and its price, payment and performance, the right of withdrawal, and how disputes are resolved.
Last updated: 5 August 2026
1. Parties
PROVIDER: the business operating under the "Glytos" brand. Contact: contact@glytos.com
BUYER: the user who creates a Glytos account and, by purchasing credit, accepts this agreement electronically.
The Buyer confirms that the details given when creating the account are accurate and current. Notices are sent to the email address held on the account.
2. Subject of the agreement
This agreement sets out the rights and obligations of the parties in respect of the prepaid service credit the Buyer purchases electronically through the Glytos platform, and the software service reached by spending that credit, under Turkish Consumer Protection Law no. 6502 and the Distance Contracts Regulation.
3. Nature of the service
Glytos is a cloud software service for building, testing and shipping voice and chat AI agents. It is reached over the internet; nothing physical is delivered.
The Buyer needs an internet connection and a current web browser. The service is developed continuously and its features may change over time; material changes are notified to the Buyer.
4. Price and payment
The service is sold on a prepaid credit model. The Buyer loads credit onto the account and usage is drawn from it. There is no fixed monthly fee and no per-seat fee.
Usage is priced on the duration of the calls an agent handles and the models it uses. Current unit prices are published on the website, and the total payable, including any taxes, is shown on screen at the moment of purchase.
Prices are in US Dollars (USD). Payment is collected by credit or debit card through the payment institution iyzico. Card details are never stored by the Provider. If the bank declines the payment, no agreement is formed.
5. Performance
Purchased credit is added to the Buyer's account immediately after the payment is approved, and the service becomes usable at the same moment. Performance is complete at the moment the payment is approved.
6. Right of withdrawal and its exception
Under article 15/1-(g) of the Distance Contracts Regulation, there is no right of withdrawal for services performed instantly in electronic form, or for intangible goods delivered instantly to the consumer.
Purchased credit is added to the account instantly and therefore falls within that exception. At the payment step the Buyer knowingly gives express consent to immediate performance and accepts that the right of withdrawal ends with that consent. The purchase cannot be completed without it.
Even so, as a commercial practice, the Provider will consider refunding credit that has not been used at all, if it is requested within 14 days of the payment date. Refunds are made to the same payment method. Used credit is not refunded.
7. The Buyer's obligations
The Buyer agrees to use the service in accordance with applicable law and the Terms of Service.
The Buyer is responsible for obtaining, from the people their agents speak to, whatever notices and consents the law requires - for example consent to a call being recorded.
Keeping account credentials confidential, and everything done through the account, is the Buyer's responsibility.
8. The Provider's obligations
The Provider undertakes to supply the service in accordance with this agreement and its published description, to keep interruptions to a minimum, and to process the Buyer's data on the basis set out in the Privacy Policy. Planned maintenance is announced in advance.
9. Force majeure
Where events beyond a party's control prevent performance - natural disaster, war, general strike, decisions of public authorities, or wide-scale outages originating with infrastructure or third-party providers - that party is not held liable for its obligations while the impediment lasts.
10. Records as evidence
The parties accept that, in any dispute arising from this agreement, the Provider's system and transaction records constitute conclusive evidence within the meaning of article 193 of Turkish Civil Procedure Law no. 6100.
11. Term and termination
The agreement is of indefinite term. The Buyer may close the account at any time. The Provider may suspend the account or terminate the agreement where the Terms of Service are breached. Termination does not affect rights and obligations that have already arisen.
12. Resolution of disputes
Requests and complaints may be sent to contact@glytos.com.
In the event of a dispute, the Consumer Arbitration Committees and Consumer Courts of the Buyer's place of residence or of the place where the transaction took place have jurisdiction, within the monetary limits announced each year by the Ministry of Trade.
13. Entry into force
At the payment step the Buyer confirms electronically that they have read and accepted this agreement and the Pre-Information Form. The agreement enters into force at the moment the payment is approved, and a copy is kept accessible in the Buyer's account.