Legal
Delivery and Refund Terms
How service credit reaches you, on what terms it is refunded, and how the refund process works.
Last updated: 5 August 2026
1. Delivery
Glytos is an entirely digital software service. Nothing physical is shipped, so there is no carrier, no delivery charge and no delivery address.
The service credit you buy is added to your account automatically as soon as the bank approves the payment, and the service becomes usable at the same moment. Delivery is complete at that point.
You can see that delivery has happened immediately, from the balance and transaction history on your account. A confirmation of the payment is also sent to the email address held on the account.
2. If delivery does not happen
If your payment was approved but the credit has not appeared on your account, write to contact@glytos.com with the date and amount of the payment. Once the payment is verified the credit is added by hand; if it cannot be verified, the payment is refunded.
3. Right of withdrawal
Under article 15/1-(g) of the Distance Contracts Regulation, there is no right of withdrawal for services performed instantly in electronic form.
Service credit is added to your account at the moment of purchase and is therefore performed instantly, which places it within that exception. For that reason the payment step takes your express consent to immediate performance, and your acknowledgement that the right of withdrawal ends with that consent.
4. Refund conditions
Although the right of withdrawal does not apply, refunds are made as a commercial practice on the following terms:
- Credit that has not been used at all is refunded if requested within 14 days of the payment date.
- Where a balance has been partly used, only the unused part is considered.
- Used credit is not refunded; the service was actually supplied in exchange for it.
- No refund is made on accounts closed for breach of the terms of use.
5. The refund process
Send your refund request to contact@glytos.com from your account's email address, stating the date and amount of the payment.
Requests are reviewed within 3 business days at the latest and the outcome is sent to you by email.
Approved refunds are processed to the card the payment was made with, in the same currency; no refund can be made to another account or payment method. When the amount reaches your card depends on your bank’s processing time.
When a refund is processed, credit equal to the refunded amount is removed from your account.
6. Payment security
Payments are taken by credit and debit card through the infrastructure of the payment institution iyzico. Your card details are never seen or stored by us; the whole payment step is handled on iyzico’s side.
7. Contact and applications
For any request or complaint about delivery and refunds: contact@glytos.com
In the event of a dispute, you may apply to the Consumer Arbitration Committees or the Consumer Courts, within the monetary limits announced each year by the Ministry of Trade.